The GovTech Maturity Index evaluates the sophistication of government technology infrastructure and practices across nearly all countries, scrutinizing policies, legislation, regulatory frameworks, system architectures, and their operational effectiveness.
DAR ES SALAAM. Tanzania has once again garnered international acclaim, securing a position among the world’s most digitally mature public sectors, as recognized by the World Bank’s 2025 GovTech Maturity Index (GTMI).
This accolade underscores the remarkable progress driven by the government’s ongoing digital transformation initiatives.
The World Bank’s latest GTMI report places Tanzania within Group A — denoting Extensive GovTech Maturity — a distinction reserved for nations at the forefront of leveraging information and communication technologies (ICT) to enhance government service delivery and foster meaningful citizen engagement.
The GovTech Maturity Index evaluates the sophistication of government technology infrastructure and practices across nearly all countries, scrutinizing policies, legislation, regulatory frameworks, system architectures, and their operational effectiveness.
Released recently, the 2025 report marks the second high-level commendation for Tanzania’s GovTech evolution. Notably, Tanzania achieved one of the most significant global advancements in the 2022 assessment, ascending from 90th place in 2021 to 26th out of 198 countries, and graduating from Group B to the elite Group A.
In that evaluation cycle, Tanzania was recognized as East Africa’s leading nation in GovTech maturity, ranking second on the continent behind Mauritius. The current ranking consolidates Tanzania’s burgeoning stature in digital governance at both regional and global levels.
Tanzania’s persistent strides in harnessing technology to boost public sector efficiency, transparency, and accountability place it among only five African countries—including Kenya, Egypt, Uganda, and Rwanda—classified within the highest tier of GovTech maturity, reinforcing its role as a continental trailblazer in digital government transformation.
The 2025 GTMI framework assesses countries across four fundamental dimensions: core government systems, online public service delivery, digital citizen engagement, and foundational GovTech enablers.
The report attributes Tanzania’s robust performance primarily to the strength and effective deployment of its core government systems. Key among these are the Human Capital Information Management System (HCIMS), the Ajira Portal facilitating employment access, and interoperability platforms enabling seamless data exchange across government entities.
Central to these achievements is the Government Enterprise Service Bus (GovESB), a pivotal infrastructure that secures and streamlines inter-agency information flow. GovESB has been instrumental in minimizing redundant processes, accelerating service delivery, and reinforcing governmental accountability.
In the realm of digital citizen interaction, Tanzania is lauded for establishing pragmatic platforms that empower citizens to participate actively in governance.
The e-Mrejesho system exemplifies this engagement, allowing users to submit feedback, lodge complaints, offer suggestions, and receive prompt governmental responses—thereby enhancing transparency, accountability, and public trust.
The World Bank report further credits Tanzania’s progress to a comprehensive policy environment encompassing laws, regulations, standards, and guidelines that govern e-government and ICT initiatives. These GovTech enablers have underpinned cohesive national strategies and sound management of ICT investments.
Expansions in online public service delivery are evident through flagship national platforms such as the Government e-Payment Gateway (GePG), the National e-Procurement System (NeST), and local government solutions including TAUSI. These systems have broadened access, lowered transactional costs, and boosted operational efficiency for citizens and enterprises alike.
Reflecting on the achievement, Engineer Benedict Ndomba, Director General of the e-Government Authority (e-GA), affirmed that the recognition validates Tanzania’s strategic trajectory toward digital Gov
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